This Privacy Policy was last updated on 14th Dec 2021.

Sanvi Sandalwood Sanctuary, a company (hereinafter referred to as “Sanvi Sandalwood”, “We”, “Our” “Us”) respects the privacy of any person who uses our product, feature or services (hereinafter referred to as “User” or “You” or “Your”) through Our Sales Channel (websites, mobile applications, social platforms, salespersons, offices, call centres, branch offices, franchisees, agents etc. platforms collectively referred to as “Sales Channels”) and values our relationship with our business partners, clients, third parties having a contractual relationship with Sanvi Sandalwood Sanctuary (hereafter referred to as “third party” or “Service Provider”).

This Privacy policy guides you about the collection and use of your personal data. Also, your rights associated with this Privacy policy. We are committed to protecting your personal data by taking all reasonable measures. When you give your Personal data or your data received from another person on behalf of you, you shall be deemed to agree to this Privacy policy. If you object to your data collection and processing, it may affect fully or partially the services provided by us or our clients. Third-party who is having a contractual arrangement with us, then the terms and conditions stipulated in such contractual arrangement shall prevail over this data privacy policy. Our services may also include processing personal data under our client’s control on our hosted software applications. All such processing will be governed by our client privacy policy.

Sources of collection of Personal data

We collect your personal data/ personal information in different ways from various sources, either provided by you directly or indirectly from your various engagement, including but not limited to;

• New registration on our website
• Travel inquiry on our website by you or by another person on behalf of you
• Filling of forms on our Sales Channels for visit inquiry, business events, seminars, webinars etc
• Calls, voice or text message for inquiry, complaints or whatsoever reason
• Subscription to our Newsletter and other published materials
• Walk-in to our office, agent office, canopy booth etc.
• Social Media platforms including LinkedIn, Facebook, Instagram, Twitter, YouTube, Pinterest etc.
• Media platforms like Newspapers, Television, Radio, Online News platforms, Magazines, Periodicals, etc.
• Internet search engines where you do interest-based searching
• Data provided and collected by the Third party

Types of Personal data

When you contact us, we collect the following Personal data/ Personal information including but not limited to;

• Basic details such as name, date of birth, age, gender, education, marital or relationship status, family background, income, city and country you live in etc
• Contact details such as residential address, office address, email, landline and mobile number, social account address
• Net Banking, Credit Card, Debit Card, Wallet other Payment details, financial details and billing details,
• Passport Number and Aadhar card details
• IP address, browser type, language, your access times, your interest, your choices, hobbies, product use, call recording between us, CCTV footage in our premises and any other information that is not blocked by you when accessing any of our tech platforms.
• Details of any disease, diet preferences, medical requirements, your fitness status etc.
• Children data is collected and processed as per the applicable laws of India

Processing of Personal data

The process of data is for lawful and valid purposes and in the legitimate interest of Sanvi Sandalwood Sanctuary and the Third Party. In the entire process of data collection and protection, we take due care to protect your privacy rights and, in any case, it should not override your fundamental rights. The personal data process helps us in providing better services to you. The betterment of service includes strengthening customer relationship, marketing, product improvement, contractual obligation with you and third party, further divided into;

• Completing the booking process, from the point you enter your personal information to the final step of confirmation, we need to process data in legitimate interest.
• Using your mobile number, telephone, e-mail, postal address, to communicate with you, for promotional offers, networking events, Annual events, customer grievances, new product launches, new publications and any other communication to keep you updated about our products and services.
• To attend to any query submitted to our Sales Channel.
• To meet legal and regulatory requirements.
• Personalizing online landing pages and communications we think would be of interest based on interactions with us and group companies.
• Entities in connection with any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the Sanvi Sandalwood Sanctuary Group’s businesses, in which case personal data held by it about its customers or visitors to the website may be one of the transferred assets.
• In case of changes in ownership of business due to merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the Sanvi Sandalwood Sanctuary’s business, in which case personal data held by it about its customers or visitors to the website may be one of the transferred assets.
• We use small text files containing a small amount of information (“Cookies”) which are downloaded to your computer or other devices by a server for this website. When you visit our website and accept cookies, our website identifies you and your computer browser, which helps us in customizing your next visit on our website and improves our service to serve you better.
• If you want to access and use the full features of Sanvi Sandalwood Sanctuary’s website as a registered user, you need to accept the functional cookies requirement.
• You may opt-out for non-functional cookies. Most preferential/analytical cookies are used to analyse the user movement and traffic generation on our website as well as personalizing user experience on our website. We do not use this data for illegitimate purposes.
• Removing or blocking cookies may affect certain features of the website on that device. So, we need the following access permission from the User.
  1. Camera: We use only those photos from your photo gallery that you share with us. We will not scan, import, download, share any photo, video, gif for which permission is not sought.
  2. Phonebook: We will not scan, import or share your phonebook data for which permission is not sought. When you allow us to access your contact details, we use it for communication with you and for referral features.
  3. Calendar: This permission enables us to put your travel plan on your calendar.
  4. Location: We will not gather or use the specific location of your mobile device (by using, for example, GPS or Bluetooth) for which permission is not sought. You can opt-out of this option if you do not need a personalized experience with time.
  5. Accounts: We get your account details on your devices. This will help you to get register on the Platform by logging into online accounts you may have with Third-Party social networking sites (e.g., Facebook, Google Login)
  6. Wi-Fi: We help to improve the performance of Apps when the network is slow by using the WIFI details on your devices.
  7. Third-Party: The User allows us to provide services to third-party accounts for displaying content from external platforms, SPAM protection, Hosting and backend infrastructure, Infrastructure monitoring, Content commenting, Interaction with external social networks and platforms, Location-based interactions, social features, Contacting the User, User database management, Targeted Advertising, and Remarketing and behavioural targeting.
  8. SMS/ WhatsApp: This application reads, uploads and does syntactic analysis of text messages from travel providers within the app for any flight and train PNR booking messages. We use this information to provide updates on PNR status, flight and train delays. This information is stored in a secured environment and always transmitted using SSL. ((Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client)
  9. Email: When you subscribe to our email, we track records of emails sent by us. Every email sent to you will determine whether you read it or not. If you unsubscribe, we will stop sending emails to you.

Change in Privacy Policy

This Privacy Policy was last updated on 14th Dec 2021. If we make any changes to this policy, we will update it on our website. Please revisit the Privacy Policy page from time to time.

Personal Data retention and disposal

We retain your data for the period necessary for the relevant activity or services. We also retain your data if it is required by law for any lawful investigations that might arise in respect of the services. Even after your account is terminated, we retain your transactional data for as long as we have a legitimate purpose to do so (and in accordance with applicable law)

Personal Data Protection Rights

You have the right to enquire about your Data Protection. You can contact us for any questions or complaints related to data privacy. We may or may not comply with your requests, due to legitimate reasons. Email sales@sanvisandalwood.com

• To verify whether we are processing your personal data or which type of data we are processing.
• To rectify incorrect or incomplete personal data.
• To delete your personal data after you withdraw your consent to process it. We will delete personal data if we no longer need it for our services subject to the data retention section mentioned above.
• To restrict the processing of your data temporarily, if you find inaccuracy of your personal data. A temporary restriction may apply while verifying whether we have overriding legitimate grounds to process it.
• To control third-party data transfer. You may ask about the probability of transferring your data to another party.
• To review any decisions on automated processing, including profiling, that produced legal effects concerning you or significantly affecting you.
• To object to the use of your personal data for direct marketing purposes, including profiling. We may need to keep some minimal information to comply with your request to cease marketing to you.
• To withdraw your consent for the use of your personal data for the service, which is subject to the data retention section mentioned above.
• Data protection laws in the EEA and some other countries provide EEA individuals with rights in relation to the information that Sanvi Sandalwood Sanctuary holds about them on some computer and paper records. These include rights to access, correct, delete, restrict the use of, object to the use of, port to another person, and withdraw consent to the use of, your information. Exceptions may apply to these rights.

Sharing and Transfer of your Personal Data

We share and transfer your data in connection with data processing to the following parties:

• Service providers such as tour operators, travel agents, airlines, hotels, car rental companies, transfer handlers etc.
• Our Information Technology partners and contractual service providers for all our IT related needs to provide our services to you.
• Competent authorities such as auditors, courts, regulatory authorities, tribunals, Credit reference agencies or any other authority with whom we have contractual obligations.
• In case of changes in ownership of business due to merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the Sanvi Sandalwood Sanctuary’s business, in which case personal data held by it about its customers or visitors to the website may be one of the transferred assets.
• The analytics service providers with whom the data may be shared are: Google Analytics, Appsflyer, Facebook Ads conversion tracking, Google Tag Manager, Intent Media, Adara
• Crashlytics – Geographic position, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and various types of Data as specified in the privacy policy of the service
• Any personal data that you contribute to these Social Media Applications can be read, collected and used by other users of the application. We have little or no control over these other users, so any information you contribute to these Social Media Applications might not be handled in line with this privacy policy.
• Your information may be transferred to other countries where we or our third parties conduct business activities. We may share non-personal, anonymized and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional activity.

Protection of Personal Data

To protect your Personal data/ information, we follow a standardised process. We prevent unauthorized access to your information and secure your data at every stage of collection, process and storage. Your Payment data is secured with PCI-compliant service providers. Protecting your data may be affected by your negligence. In such instances, Sanvi Sandalwood Sanctuary does not take any responsibility for securing your data beyond its control. You are solely responsible for misuse of your private information due to sharing your user’s name, password, or other security information of your registered account on our website.

When you book travel services on behalf of your family or a minor, you are bound to make them aware about this Privacy policy. It is your responsibility to seek the consent of the end-user as per the applicable law requirements.